Untitled Document
Rural Gas
 
 
service request
water heater
Frequently Asked Questions

Company FAQ
What are your hours of operation?

Our normal hours are 8 a.m. to 5 p.m., Monday through Friday, and 8 a.m. to 12 p.m., Saturday.

Our phone lines are open 24 hours a day, 7 days a week for emergency service ONLY.

Do you sell home propane tanks?
Yes
Do you fill and sell barbecue tanks?
Yes
Propane FAQ
How should I choose a propane company?
We suggest you do the following:
Review the company’s safety record, any safety programs they enroll in or safety checks they perform regularly for customers.
Contact state and local regulatory agencies for information about the company.
Find out if the company belongs to state and national propane gas associations.
Ask the company about its gas delivery procedures, service fees and pricing structures.
Check with the Better Business Bureau for the company’s reputation and business history.
Can I paint my propane tank?
Yes, but paint it in a heat-reflective (i.e., light) color. Do not simply match your home decor or landscaping without considering heat reflection.
Can I fix my propane equipment or move my propane tank by myself?

No. Combustible gases do not lend themselves to do-it-yourself projects.

We know it can be tempting to save money or enjoy a sense of accomplishment by doing work on your propane equipment and tank on your own, but please don’t-- for your safety and the safety of your family.

What should I do if I smell gas in my home?

After only the quickest glance at the on/off knobs on your stove (to see if that’s the source of the problem), open a window or two as you quickly exit the house with your family.

Do not hesitate to move quickly and with purpose. Once safely outside, call 911 for help using a cell phone or a neighbor’s telephone.